Learn how to further use your benefits through
MDLIVE Virtual Visits
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MDLIVE is a leading virtual visits vendor offering non-emergency medical and pediatric care. Members have access to contracted primary care, pediatrics and family medicine doctors.
Virtual Visits allow members to access an MDLIVE doctor 24 hours a day, seven days a week. These visits are conducted by online video, mobile app or phone. Frequently Asked Questions from the website may be found below: |
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Why Would I Have a Virtual Visit?
Virtual visits are best for non-emergency health issues. You should not use MDLIVE for medical emergencies. This is a good alternative if you can't see your primary doctor and need a doctor's office visit, but it is not meant to replace your primary care doctor. A virtual visit can also be another option other than an urgent care center.
What Conditions May MDLIVE Doctors Treat?
Here are some of the most common medical issues for a Virtual Visit through a MDLIVE Doctor:
- Acne, Allergies, Bronchitis, Cold & Flu, Constipation, Cough, Diarrhea, Earache, Fever, Headache, Insect Bites, Nausea, Pink Eye,
Rash, Respiratory Problems, Sinus Infection, Sore Throat, Sport Injuries, Vomiting & more.
How Does Virtual Visits Work?
You will first need to register your account. You may use the details below to get started. Once registered, you may review doctor profiles, view openings, schedule an appointment, or meet with the next available doctor.
How Much Does a Virtual Visit Cost?
There is no charge to set up an account, but you may need to pay for your visits. Call the Customer Service number shown on the back of your BCBSIL member ID card.
Can My Children Use Virtual Visits?
Yes, children under the age of 18 may use MDLIVE with a parent or guardian present.
Can a MDLIVE Doctor Write Prescriptions?
Yes, when appropriate, your prescription may be sent to a nearby pharmacy of your choice.
Are Virtual Visits Safe and Private?
MDLIVE offers safe, secure and confidential care and services. MDLIVE is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share details with your chosen doctor and pharmacy.
Virtual visits are best for non-emergency health issues. You should not use MDLIVE for medical emergencies. This is a good alternative if you can't see your primary doctor and need a doctor's office visit, but it is not meant to replace your primary care doctor. A virtual visit can also be another option other than an urgent care center.
What Conditions May MDLIVE Doctors Treat?
Here are some of the most common medical issues for a Virtual Visit through a MDLIVE Doctor:
- Acne, Allergies, Bronchitis, Cold & Flu, Constipation, Cough, Diarrhea, Earache, Fever, Headache, Insect Bites, Nausea, Pink Eye,
Rash, Respiratory Problems, Sinus Infection, Sore Throat, Sport Injuries, Vomiting & more.
How Does Virtual Visits Work?
You will first need to register your account. You may use the details below to get started. Once registered, you may review doctor profiles, view openings, schedule an appointment, or meet with the next available doctor.
How Much Does a Virtual Visit Cost?
There is no charge to set up an account, but you may need to pay for your visits. Call the Customer Service number shown on the back of your BCBSIL member ID card.
Can My Children Use Virtual Visits?
Yes, children under the age of 18 may use MDLIVE with a parent or guardian present.
Can a MDLIVE Doctor Write Prescriptions?
Yes, when appropriate, your prescription may be sent to a nearby pharmacy of your choice.
Are Virtual Visits Safe and Private?
MDLIVE offers safe, secure and confidential care and services. MDLIVE is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share details with your chosen doctor and pharmacy.
New User? ACTIVATE NOW!
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To get started with your MDLIVE Account, you will need to use your Blue Cross Blue Shield (BCBSIL) Member Identification Number and Date of Birth.
If you are a Dependent, please use the Primary's Member Identification Number and your Date of Birth. |
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Request a Visit:
Download the MDLIVE App
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